If you accidentally break the dazzling Super Retina XDR screen packaged in your iPhone 13, you should avoid looking for a more affordable replacement from a third-party service provider. Third-party replacements seem to kill Face ID in Apple’s latest line of smartphones — even when genuine Apple parts are used.
“It’s not possible to check if this iPhone has an original Apple screen,” reads a message welcoming iPhone 13 owners after their screen is replaced by anyone other than Apple.
Face ID stops working after repairing the iPhone 13 screen
Apple has a history of locking certain components to prevent third-party fixes. In earlier iPhone models, replacing the Home button with anyone other than Apple prevents Touch ID from working. On some models, the Settings application warns you that your device has a non-genuine display or battery.
Apple claims it does so for security reasons and to prevent iPhone owners from being fooled by cheaper, less reliable components. But it is a practice that upsets many third-party customers and service technicians. And it doesn’t look like it’s going to stop any time soon.
A video posted on YouTube by a phone repair guru reveals that Face ID stops working on the iPhone 13 after its screen is replaced by a third-party service technician. This happens even if genuine Apple components are used in the repair – like the original screen from another iPhone 13 model.
After restarting the device, an “important screen message” appears stating, “Unable to verify that this iPhone has a genuine Apple screen.” Restoring the original handset screen – or repairing the device by Apple – is the only way to restore the Face ID and remove warnings.
Face ID is not part of the iPhone screen
What makes this block particularly frustrating is that the iPhone 13’s screen is separate from its Face ID sensors, which are housed inside the iPhone’s case itself, and don’t have to be removed when replacing the screen.
With that in mind, it’s unclear why Apple would disable Face ID after a third-party repair if the original Face ID components weren’t touched. This cannot be for safety reasons if the sensors themselves are not compromised. The only explanation is that Apple simply wants to block third-party screen repairs.
This is disappointing news not only for iPhone 13 owners, who will be forced to pay Apple prices for screen repairs — but also for third-party repair companies, which will now be missing some iPhone 13 repairs. Of course, some users may still lose Face ID for cheaper screen replacement.
If you break the screen of your iPhone 13, and if you want to be able to use Face ID in the future, you’ll have to repair it with Apple or another company under Cupertino’s independent repair program, which will use genuine Apple components – and charge the same as Apple.
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