T-Mobile denies the $ 100 discount for the Apple Watch promised by Apple

Some customers have successfully used the rebate.

T-Mobile customers were reportedly denied a $ 100 discount on the Apple Watch Series 7 that Apple promised at the time of purchase.

As of Thursday morning, Apple’s website is still advertising the promotion – which is reportedly available between October 8 and December 31. But some buyers who have tried to redeem their money say they have been unsuccessful.

T-Mobile has refused a rebate for the Apple Watch

“For a limited time, purchase an Apple Watch with GPS + Cellular directly from Apple and receive a $ 100 virtual prepaid Mastercard after activating your new Apple Watch on a new eligible T-Mobile data plan,” reads the terms of the Apple store.

Also available to those at Verizon, the promotion promises that eligible customers will receive a confirmation email after completing all necessary steps and that their credit will arrive in 6-8 weeks.

But at least some T-Mobile users seem to be denied a rebate, and support staff tells them the promotion doesn’t exist.

“Carrier wrongly denies the rebate advertised on Apple’s website, with telephone support saying the promotion does not exist,” tweeted Bloomberg reporter Mark Gurman, who posted a screenshot showing one rejection.

FYI for @tmobile Customers who buy the Watch Series 7: The mobile operator mistakenly declines the discount advertised on Apple’s website, with phone support saying the promotion doesn’t exist. He would give up shopping for this job unless he works for others.

“Your submission has been declined,” reads a T-Mobile email. “Here’s why: no activation was found inside the promotional window.”

The iPhone can also be affected

T-Mobile users responding to that tweet say they also received the same rejection email. Some also state that they have similar problems in favor of T-Mobile’s $ 200 discount on the iPhone 13. Others say their apps have been approved.

T-Mobile’s official support account responded to at least three customers who offered assistance. “Receiving a promotional loan is important and we want to get to the bottom of this for you,” one of them was told.

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Naveen Kumar

Friendly communicator. Music maven. Explorer. Pop culture trailblazer. Social media practitioner.

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