T-Mobile denied exchange against purchase of iPhone 13? Contact support

Just this month, Bloomberg correspondent Mark Gurman reported that operators did not respect the Apple Watch’s $ 100 discount program. He has now stressed that T-Mobile’s replacements for the purchase of the iPhone 13 are also declining.

T-Mobile has offered a replacement worth up to $ 800 on older iPhone models to buy the iPhone 13. But there is a caveat about this, you need to subscribe to its premium Magenta Max unlimited plan and buy directly from them. However, Gurman was insolently shocked when he signed up for the same – he was denied a replacement. Many other T-Mobile customers responded and reported that they were also denied replacement loans. Reddit users have also expressed similar complaints.

Other operators such as Verizon, AT&T and Xfinity Mobile have also offered replacement agreements to buy the iPhone 13. It is not clear whether these operators have complied with their agreements or not.

Today, however, Gurman announced a happy update to the saga of the trade.

He encouraged disgruntled customers to contact T-Mobile again to resolve their replacement issues. The mobile operator in turn responded to users in the topic and offered quick support.

A few weeks ago, we reported a similar incident in which Apple announced that T-Mobile users were entitled to a $ 100 rebate on the Apple Watch Series 7. However, some users reported that their discount was denied.

Our Take

T-Mobile seems to want to increase its subscriber base by offering enticing offers such as a $ 100 rebate for the Apple Watch and a $ 800 iPhone replacement. However, the carrier makes the loan redemption process extremely complicated and sometimes completely impossible. T-Mobile offers to “fix things,” but that comes at the cost of wasting your precious time, so you’ll have to deal with the hassle of customer support.

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Naveen Kumar

Friendly communicator. Music maven. Explorer. Pop culture trailblazer. Social media practitioner.

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