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AT&T and Verizon are resolving investigations into FCC 911 termination


and among four providers who agreed to resolve FCC investigations into interruptions that led to failed ambulance calls. (now Lumen Technologies) and Intrado will also pay settlements and take measures to ensure compliance with 911 agency rules.

Verizon (former parent company of Engadget) will pay $ 274,000, the smallest of four, to resolve the shutdown investigation on May 7, 2020. Other investigations relate to the shutdowns on September 28, 2020. AT&T will resolve two investigations with its $ 460,000 payment , while CenturyLink and Intrado will pay $ 3.8 million and $ 1.75 million.

In addition to the failed 911 calls, the FCC says investigations into AT&T, CenturyLink and Intrado concerned whether those companies provided timely notifications to 911 call centers about outages. Another AT&T investigation concerned whether the provider violated FCC rules by failing to provide information on number and location during the outage.

“The most important phone call you’ve ever made could be a 911 call,” FCC President Jessica Rosenworcel said in a statement. “Interruptions on a sunny day can be especially worrying because they occur when the public and call centers least expect it. It is vital that telephone companies prevent these outages wherever possible and provide prompt and sufficient information to 911 call centers when they occur. “

The settlements are fading compared to the $ 19.5 million T-Mobile agreed to pay to resolve the investigation in June 2020. However, they should at least serve as a reminder that the FCC does not take lightly interruptions that affect emergency calls.

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Naveen Kumar

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