Apple will sell parts and tools so customers can repair their devices themselves

Apple today unveiled its new Self Service Program, which will provide customers with the parts and tools they need to repair their own devices. This marks a major shift in the company’s approach to hardware repairs.

The iPhone 12 and iPhone 13 lines are the first to be supported, but will soon be followed by M1-based Macs, Apple said. The self-service program begins next year in the U.S. and will expand in 2022.

The self-service repair program supports DIY repairs

Apple has long faced criticism from proponents of the “right to repair” because it is strictly against DIY repairs. In the past, it has even taken steps to make things more difficult for third-party service workshops. But instead of waiting for laws to force him to change that, Cupertino surprised us all today by welcoming user fixes.

“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. “In the past three years, Apple has almost doubled the number of service locations with access to genuine Apple parts, tools and training, and now we provide an option for those who want to complete their repairs themselves.”

The new self-service program welcomes “customers who are happy to complete their own repairs” to procure the parts and tools they need directly from Apple. Initially, the program will focus on “most frequently serviced modules”, such as iPhone screens, batteries and cameras.

Starting with the iPhone

The iPhone 12 and iPhone 13 lines will be the first to support the Self Service Program, but Apple says Macs powered by M1 chips will follow shortly thereafter. The program will have its debut in the United States next year before being introduced in other countries in 2022.

The self-service program gives customers the opportunity to join more than 5,000 Apple Authorized Repairers and 2,800 independent repairers who have access to genuine Apple parts, tools and manuals, Cupertino said. It will be available to them through Apple’s online self-service store.

The new store will initially offer more than 200 individual parts and tools, which customers can order after consulting the repair manual to confirm that they are satisfied with the job. They can then return their old parts to Apple for recycling to get credit for the next purchase.

“Self-service repair is intended for individual technicians with the knowledge and experience to repair electronic devices,” Apple said. “For the vast majority of customers, visiting a professional service technician with certified technicians using genuine Apple parts is the safest and most reliable way to repair.”

What about your warranty?

Apple does not mention the warranty implications of DIY repairs in its press release. But according to TechCrunch, Performing your own repairs with genuine Apple parts will not void your warranty, “although you could if you could further damage the product during the repair process.”

Apple will certainly give us more details on things like this before the Self Service Program is officially unveiled next year.

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Naveen Kumar

Friendly communicator. Music maven. Explorer. Pop culture trailblazer. Social media practitioner.

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